Mercury Wire True North Fundamentals

True North Fundamentals

1. WORK ON YOURSELF

We are all a work in process. Be a lifetime learner and challenge yourself to move outside your comfort zone. Learn something new every day. Be open to feedback and reflect on opportunities for personal growth. Seize those opportunities and make a change for the better.

True North Fundamentals

2. BE EASY TO WORK WITH

Find ways to make working with you easier. Keep it simple. When in doubt, do more than what is expected rather than pushing work back onto others. Be ridiculously helpful.

True North Fundamentals

3. CREATE VALUE FOR THE CUSTOMER

See the world from the customer’s perspective. Learn their challenges and frustrations. Explore their definition of value. Be aware of how your actions deliver that value. Act as if the customer is always at your side.

True North Fundamentals

4. RECOGNIZE THE WHOLE PERSON

Treat people as individuals and show them you care. Look for opportunities to acknowledge their uniqueness and their humanness. Treat others the way they want to be treated. Be kind. Recognize people both for their contribution and for who they are.

True North Fundamentals

5. ASSUME POSITIVE INTENT

Work from the assumption that people’s intentions are good, and that the thoughts behind their actions are positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.

True North Fundamentals

6. BE RELENTLESS ABOUT CONTINUOUS IMPROVEMENT

Regularly reevaluate every aspect of your performance to find ways to make incremental improvement. Becoming great is a marathon, not a sprint. It’s a never-ending process of making consistent improvements – day after day, week after week, month after month. Keep getting better. Challenge yourself to be great,
one iteration at a time.

True North Fundamentals

7. ACT WITH INTEGRITY

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision, you make, even when no one’s looking. Be impeccable with your word and your actions.

True North Fundamentals

8. TAKE OWNERSHIP

Take personal responsibility for making good things happen. Respond to every challenge by asking, “What would it take?”, rather than explaining why it can’t be done. Don’t make excuses. Be resourceful and show initiative. Go the extra mile. Champion the effort to get it done.

True North Fundamentals

9. SPEAK STRAIGHT

Speak honestly and respectfully in a way that moves the action forward. Communicate clearly, directly and in a helpful way. Say what you mean and be willing to ask questions and share ideas. Raise issues, even when they may cause conflict, when it’s necessary for team success. Address issues directly with those involved in order to promote learning and build trust.

True North Fundamentals

10. LISTEN GENEROUSLY

Listening is more than simply “not speaking.” Give people your undivided attention, without interrupting. Be present and engaged. Ask questions, suspend your judgment, and be curious to learn more. Listen with care and with empathy. Above all, listen to understand.

True North Fundamentals

11. TAKE PRIDE IN OUR APPEARANCE

Make sure your personal appearance, your work area, and our facility are clean, orderly, and safe. Quality work flows from an organized environment. If you see something out of place, take care of it. Take pride in being a Mercury team member and the environment in which you work.

True North Fundamentals

12. EMBRACE CHANGE

Nothing stays the same. Change creates energy and excitement. Be inspired by both the personal challenges and the team possibilities that change brings. The better and faster we adapt to change, the stronger and more successful we become.

True North Fundamentals

13. CREATE EXTRAORDINARY EXPERIENCES

Great organizations are built upon great experiences. Do the little things, as well as the big things, that surprise people. Create amazing experiences they will tell others about. Create advocates by doing the unexpected.

True North Fundamentals

14. BE A MENTOR

Take responsibility, both formally and informally, to humbly guide, teach, and mentor others. Be patient and supportive while your teammates are learning and practicing new activities. At the same time, don’t be afraid to ask others for help. Sharing information and knowledge strengthens our team.

True North Fundamentals

15. MAKE QUALITY PERSONAL

Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Every aspect of your work has your signature and makes a statement about you. Make sure it’s a statement of excellence.

True North Fundamentals

16. CREATE VISIBILITY

With appropriate respect for confidentiality, share information freely. The more people know, the better we can collaborate, and the faster we can respond to both problems and opportunities. Participate actively by sharing your thoughts and ideas.

True North Fundamentals

17. HONOR COMMITMENTS

Earn people’s trust by doing what you say you’re going to do, when you say you’re going to do it. Hold yourself accountable. Be persistent and follow through.

True North Fundamentals

18. PRACTICE BLAMELESS PROBLEM-SOLVING

Be disciplined in your approach to avoid jumping to solutions. Focus on improving the process so it’s easier to get it right. Reflect on your own contribution rather than blaming others. Learn from every experience.

True North Fundamentals

19. CHECK YOUR EGO AT THE DOOR

It’s not always about you. Don’t let your ego get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Demonstrate humility and make sure every decision is based on advancing team goals and doing what’s best for the customer.

True North Fundamentals

20. GO SEE

Be careful about making assumptions. Be curious and dig deeper, even when something seems obvious. Go to where the activity actually takes place and engage with those directly involved. Ask questions and be willing to “unlearn” what you already “know”

True North Fundamentals

21. BE PROCESS-DRIVEN

Repeatable high performance and innovative new ideas are the result of great processes. Whether performing a routine task or creating something new, be disciplined in your approach. Learn about the tools and systems needed for each activity and practice diligently to grow your skills. Work with your teammates to make excellence a habit.

True North Fundamentals

22. BE A FANATIC ABOUT RESPONSE TIME

We are expected to respond to questions, concerns and
opportunities quickly. Acknowledge receipt of the request and keep everyone up to date on your progress. Provide status before being asked. Getting back to people promptly is one way to demonstrate your passion for excellence.

True North Fundamentals

23. ACKNOWLEDGE SUCCESS

Acknowledging people doing things right is more effective than catching them doing things wrong. Regularly give, and humbly receive, meaningful appreciation throughout Mercury. Be inspired by the success of others.

True North Fundamentals

24. MAKE A DIFFERENCE

Be an active part of your community by participating in
community organizations and events. Engage in something greater than yourself. Remember that we’re all part of the global community so get involved and make a difference.

True North Fundamentals

25. PROTECT AND PROMOTE OUR REPUTATION

We’re all responsible for, and benefit from, the Mercury image and reputation. Be an advocate. Consider how your actions affect our collective reputation, and act in a way that brings honor to us all.

True North Fundamentals

26. BE VIGILANT ABOUT SAFETY

Safety starts with awareness. Recognize potential safety hazards and think about safety before you act. Take charge of your own safety and help your teammates do the same. Make safe choices.

True North Fundamentals

27. LIVE A HEALTHY LIFESTYLE

Take care of yourself at home and at Mercury. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.

True North Fundamentals

28. MAINTAIN THE FLOW

High performance is measured by the value created, not by how busy you are. Focus on the simplest next step that will keep things moving forward. If the flow of value slows or stops, remove obstacles with a sense of urgency. Finish one thing at a time before moving on to the next. Don’t batch.

True North Fundamentals

29. KEEP THINGS IN PERSPECTIVE

Look for the positive, even in difficult situations. Don’t take yourself too seriously. Fun and laughter renew our spirit, keep us energized, and help us think more clearly. Laugh every day.

True North Fundamentals

30. ALWAYS REMEMBER THAT WE’RE A FAMILY

Look for the positive, even in difficult situations. Don’t take yourself too seriously. Fun and laughter renew our spirit, keep us energized, and help us think more clearly. Laugh every day.

Fundamentals

Mercury Wire True North Fundamentals

True North Fundamentals

1. WORK ON YOURSELF

True North Fundamentals

2. BE EASY TO WORK WITH

True North Fundamentals

3. CREATE VALUE FOR THE CUSTOMER

True North Fundamentals

4. RECOGNIZE THE WHOLE PERSON

True North Fundamentals

5. ASSUME POSITIVE INTENT

True North Fundamentals

6. BE RELENTLESS ABOUT CONTINUOUS IMPROVEMENT

True North Fundamentals

7. ACT WITH INTEGRITY

True North Fundamentals

8. TAKE OWNERSHIP

True North Fundamentals

9. SPEAK STRAIGHT

True North Fundamentals

10. LISTEN GENEROUSLY

True North Fundamentals

11. TAKE PRIDE IN OUR APPEARANCE

True North Fundamentals

12. EMBRACE CHANGE

True North Fundamentals

13. CREATE EXTRAORDINARY EXPERIENCES

True North Fundamentals

14. BE A MENTOR

True North Fundamentals

15. MAKE QUALITY PERSONAL

True North Fundamentals

16. CREATE VISIBILITY

True North Fundamentals

17. HONOR COMMITMENTS

True North Fundamentals

18. PRACTICE BLAMELESS PROBLEM-SOLVING

True North Fundamentals

19. CHECK YOUR EGO AT THE DOOR

True North Fundamentals

20. GO SEE

True North Fundamentals

21. BE PROCESS-DRIVEN

True North Fundamentals

22. BE A FANATIC ABOUT RESPONSE TIME

True North Fundamentals

23. ACKNOWLEDGE SUCCESS

True North Fundamentals

24. MAKE A DIFFERENCE

True North Fundamentals

25. PROTECT AND PROMOTE OUR REPUTATION

True North Fundamentals

26. BE VIGILANT ABOUT SAFETY

True North Fundamentals

27. LIVE A HEALTHY LIFESTYLE

True North Fundamentals

28. MAINTAIN THE FLOW

True North Fundamentals

29. KEEP THINGS IN PERSPECTIVE

True North Fundamentals

30. ALWAYS REMEMBER THAT WE’RE A FAMILY

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